SHIPPING POLICY

Last updated: 10 Dec 2023

Order Processing:

  • Orders are typically processed within 1-3 business days after payment confirmation.

  • Shipping times may vary based on your location and chosen shipping method.

Shipping Methods:

  • We offer both standard and express shipping options.

Shipping Destinations:

  • We currently ship Australia wide.

  • International shipping scheduled to launch in 2024

Order Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Delays:

  • In the event of unforeseen circumstances or shipping delays, we will communicate updates to you promptly.

Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure.

Shipping Charges:

  • Shipping charges are fixed at:

    • $9.95 for standard shipping

    • $14.95 for express shipping

Free Shipping:

  • We offer free shipping on all orders over $49 dollars, which may be redeemed by using discount code “FREE” at checkout

RETURNS POLICY

Last updated: 10 Dec 2023

Returns and Exchanges:

  • We truly hope your purchase meets your expectations. If, for any reason, you’re not completely happy, you're welcome to return or exchange items within 30 days of receiving your order. Your satisfaction is important to us, and we're here to make the process easy and stress-free!

Eligibility for Returns:

  • To be eligible for a return, items must be unused, in their original condition, and with all tags attached.

Return Process:

  • To initiate a return, please contact us at icarus.virtus@gmail.com.

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Options:

  • Approved refunds will be processed to the original method of payment.

  • Shipping costs are non-refundable unless the return is due to an error on our part.

Exchange Process:

  • If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 30 days of receiving your order for a replacement or refund.

Contact Information:

  • If you have any questions or concerns about our Shipping and Return Policy, please contact us at icarus.virtus@gmail.com.

Thank you for shopping with Icarus Virtus!